Do you offer pickup and delivery?

Yes. Since Super Techs is a fully mobile repair service we offer free pickup and delivery. Please call to verify your location qualifies for free pickup and delivery.

What type of warranty do you offer with your systems?

All Super Techs branded systems come with a 6-month limited hardware warranty, and 50% off labor charge on upgrades for the life of the system.

 

Do you match your competitors prices?

Yes. Super Techs will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you offer on-site service?

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and troubleshooting can be performed on-site. If service cannot be performed on-site we will pick-up and drop-off at no extra charge.

What brands of computers do you support?

We support all brands and models of laptop and desktop computers. These include but not limited to Dell, HP, Gateway, IBM, Acer, Toshiba, Sony, Lenovo, Compaq, Panasonic.

Do you give free estimates?

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

What areas do you provide services to?

We provide on-site services to the Dallas Fort Worth area.

How do I know that I need a new system?

Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.

What type of computer do I need?

This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, Super Techs can build a new system for you at a reasonable cost.

Do you match your competitors prices?

Yes, Super Techs will match any competitors price as long as both systems have identical hardware and software.

Is it cheaper to upgrade my existing system or buy a new one?

It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

What types of components do you use in your systems?

Super Techs uses the best components in the industry; Sony, ALTEC LANSING, Microsoft, Intel, Maxtor, Viewsonic, just to name a few. Each component is tested thoroughly to ensure performance and compatibility.

What types of data recovery services do you offer?

Some of the date recovery services we offer are the following:

• Unable to boot
• Virus attacks
• Inaccessible drives or partitions
• Unable to run or load data
• Data corrupted
• Hard drive failure
• Hard drive crashes

What if you can not recover my data?

If we cannot recover your data there is only a diagnostics fee.

What are the chances that you will be able to recover my data?

Depending on the severity of the problem, chances of recovering the data vary.

What types of media can you recover data from?

We can recover data from IDE, EIDE and SATA hard drive assemblie.

Will I be able to transfer files from one computer to another in my network?

Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.

Can I share my incoming internet connection with other computers on my network?

Yes. Connecting your incoming internet connection up to a home router, you will be able to access the internet from any computer that is on the network.

Can I share my printer with more than one computer?

Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.

Is a wireless network safe?

Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.

Can you troubleshoot an existing small network?

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

What equipment do I need?

To answer this questions correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.

How do I know if I need an upgrade?

Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?

Is your computer too under-powered to run the applications you want to run?

Is your hard drive too small to store all your data?

Do you need to send and receive faxes from your computer and you can't?

Do you want sound you don"t have?

Do you want something for your computer you don't have?

If you can answer no to ALL these questions then maybe you don't need to Upgrade your computer.

What types of hardware upgrades do you perform?

We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.

Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Most repairs cost around $50 to $100 in labor plus the cost of the replacement part.

What is your warranty policy on your repairs?

We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.

Do you repair on-site?

Yes, assuming your location is in the DFW Area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair but there is no extra charge for this.

What will maintenance do for my computer?

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.

Who will host my website?

Super Techs recommends DWHS.net. They offer great rates and have all the available features a lot of the newer type websites require.

Will my website have its own domain name (www.yourname.com)?

Yes, you will have your own web address with no subdirectories.

Will you maintain my website for me once you create it?

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!

Can you promote my website for me?

Yes. Super Techs will promote your website on the 18 most popular search engines and directories such as : Google, Lycos, Northern Light, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.

What types of features are available for my website?

Your website will be personalized for you and may include features such as: Calendars, Chat Rooms, Feedback Forms, File Cabinets, Formatted Text Pages, General Contact Information/Directions, Links, List of Items, Membership Pages, Newsletters, Photo Galleries, Submenus, Survey.